I’ve been abandoning ntl for other service providers over the last few months. A while back we moved to Sky for TV. I’d been wanting to get a PVR for a long time, and there simply isn’t a PVR that you can use with ntl’s digital TV service. The final straw, however, was the last upgrade to the software running on the digibox. Overnight, it became virtually unusable - incredibly slow to flick the TV guide between channels, and frequently locking up requiring a power cycle.
Having waited for several years for ntl to implement Caller ID on the phone line, today we moved to BT for the phone. Sure enough, now we’ve got caller ID.
Now that we have a BT line, ADSL is a possibility, so I’m looking into going elsewhere for broadband, too. We’ve had 512Kbps (or more, I think it’s 600Kbps now) with ntl since November 1999 (exactly one week before my son was born - that’s how I remember), and ever since the 1GB/day "guideline" I’ve been thinking about giving ADSL a try. There are plenty of ADSL providers who can match ntl for bang/buck (especially when you look at 1Mbps), but without any cap.
So I’ve filled in the form to see if we can get ADSL here and we can… but only just. Apparently we’re quite a long way away from the exchange and so can only get 512Kbps at the moment. The word on the street, however, is that this is likely to change, possibly in the next few weeks on 6th September. I suppose I’ll hang on a bit for that, then…
ntl have been through some tough times in recent years, and it’s not hard to see why. Their services just don’t cut it. I did my best to be a loyal customer, but things were actually getting worse over time, not better. Surely the update to the TV software alone will have customers leaving in in their thousands. What’s the incentive to stay? Beats me.